1. Overview & Commitment
Welcome to MINE DRINKING WATER, an official commercial brand operated by Mime Food and Beverage Ltd (Sole Proprietorship under Mrs. Ummay Habiba). For over 15+ years since 2009, we have remained committed to providing pure, hygienic, and BSTI-certified packaged mineral water, beverages, and snacks across Bangladesh.
This Privacy Policy outlines our transparent practices regarding the collection, storage, use, and safeguarding of information gathered through our official website (www.minedw.com.bd), dealership application portals, customer support hotlines, and corporate supply channels.
BSTI BDS 1240:2021 & ISO Compliance: We adhere strictly to national food safety standards, Ministry of Commerce guidelines, and Digital Security Act data handling requirements in Bangladesh.
2. Information We Collect
We collect personal and commercial data strictly necessary to fulfill water delivery orders, evaluate distributor partnerships, and provide prompt customer assistance:
- Personal Contact Details: Full Name, Email Address, Contact Phone/Mobile Number.
- Commercial & Enterprise Information: Enterprise/Shop Name, Trade License Number, Tax Identification Number (TIN), Business BIN.
- Delivery & Geographical Data: Target District, Upazila/Thana, Warehouse/Shop Address, Road/Holding Details.
- Order & Invoicing History: Order quantities (500ml, 1.5L, 2L, 19L dispenser jars), payment methods, delivery timestamps, and customer feedback.
3. How We Use Your Information
All collected data is utilized exclusively for legitimate business and consumer servicing operations:
- Logistics & Delivery Fulfillment: Coordinating dispatch from our Turag/Uttara plant to your doorstep or retail warehouse.
- Quality Assurance & Batch Traceability: Monitoring batch testing reports (BSTI BDS 1240:2021 & ICDDR,B parameters) for institutional clients.
- Customer Care & Warranty Assistance: Responding to dispenser maintenance, jar replacement, and billing inquiries.
- Regulatory Compliance: Complying with Bangladesh taxation laws, BSTI inspection records, and local commercial licensing standards.
4. B2B Dealership & Distribution Confidentiality
Distributor and dealer applications submitted through our Dealership Portal contain sensitive commercial profile information (such as investment capacity, warehouse dimensions, and logistics fleets).
Commercial Confidentiality Guarantee: Mime Food and Beverage Ltd guarantees that distributor financial proposals, godown locations, and territory details are kept strictly confidential and never disclosed to competitors or unauthorized third parties.
5. Data Security & Storage Architecture
We employ industrial-grade SSL 256-bit encryption across all web forms, secure server hosting environments, and access-controlled databases to prevent unauthorized data access, leakage, or tampering.
- 256-Bit SSL/TLS Encryption on all form submissions.
- Strict role-based staff access restrictions to customer billing data.
- Regular security audits and automated database backups.
7. Third-Party Sharing & Logistics
We never sell, trade, or rent your personal information to marketing agencies. Information is shared only with:
- Authorized Logistics Carriers: Delivery drivers and company transport teams solely for package transit.
- Government & Regulatory Bodies: Only when strictly required by Bangladesh law or court summons.
8. Privacy Officer Contact Details
If you have questions, data update requests, or concerns regarding this Privacy Policy, please contact our Legal & Compliance Cell:
| Entity Name | MINE DRINKING WATER (Mime Food & Beverage Ltd) |
|---|---|
| Proprietor | Mrs. Ummay Habiba | Advisor: Mr. Mohammed Shafiullah |
| Factory / Operating Unit | 208, Nolvogh (Haji Bari More), Turag, Uttara, Dhaka - 1230 |
| Registered Office | 27/2, Addept Raaman Garden, Flat No-C/1, West Nakhalpara, Tejgaon, Dhaka-1215 |
| Commercial Phone | +880 1720-095521 / +880 1925-176973 |
| Official Email | mi**********@***oo.com / in**@********om.bd |
